Your privacy and security is one of our most important responsibilities.

Learn more about the steps we take to protect you and how you can better protect yourself online.


Mutual Credit Union’s Privacy Policy

Our Privacy Policy explains how and when your information may be shared, and the steps Mutual takes to protect it.

Identity Verification

Mutual Federal Credit Union Verification Alerts

Mutual Federal Credit Union offers mobile access to authenticate a user over SMS. Enrollment requires identification of the user's banking relationship as well as providing a mobile phone number. The mobile phone number's verification is done by the user receiving an SMS message with a verification code which they will have to enter on the website. This program will be on-going. Message & Data rates may apply. Users will be allowed to opt out of this program at any time.

You can cancel the SMS service at any time. Just text "STOP" to the number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just text "START" to the number and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or 877-457-3654.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

If you have any questions regarding privacy, please read our privacy policy.

Google Analytics

MCU uses Google Analytics, a service that uses “cookies” to track anonymous information regarding your activities on this site. This includes information about your visit including your device type, traffic source and geographic area, as well as pages visited and links clicked. Some behavioral data may be provided by Google “cookies” that shows your gender and age range. This data is used to better understand how visitors access this site and provide a better overall user experience.

Google Adwords and Remarketing

MCU uses “cookies” to benefit our marketing campaigns. This includes tracking when campaigns result in a conversion, such as a user showing interest in a specific product. These “cookies” can also be used to present you with advertisements based on your actions on this site.

Facebook Pixel

MCU uses the Facebook Pixel to track activity on this site potentially including pages visited and links clicked. This data is used to track the effectiveness of our Facebook posts and advertisements, as well as to build remarketing audiences based on actions taken on this site.

MCU takes your privacy seriously and ensures that no personally identifying information is stored in the “cookies."
To opt out of Google’s cookies, click here. To opt out of third-party cookies, click here.

Banking Safety Tips

It's important to recognize and avoid scams where criminals may try to steal your personal and financial information. For a list of common scams, helpful online safety tips, generational resources, and information on how our products keep you safe, please click here.


Interactive Video Player
Interactive Video Player
Interactive Video Player
Manage My Cards - Lost or Stolen Card Video
Manage My Cards - Features Video
Interactive Video Player
Interactive Video Player
Manage My Cards - Travel Plans Video
Interactive Video Player