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Use the following phone numbers for help with your debit or credit card.

Lost/Stolen Credit Card

To report a lost or stolen credit card, please call 1-877-457-3654 and choose option 5.

Lost/Stolen Debit or ATM Card and general questions

To report a lost or stolen Debit or ATM card, inquire about a declined transaction, or ask other questions regarding your Debit or ATM card, please call 1-877-457-3654 and choose option 6.

Disputes on Your Visa® Debit Card

To report a dispute on your Mutual Visa debit card, please call 1-877-457-3654 and choose option 7.

Declined Visa® Credit Card Transactions

To find out why your Mutual Visa credit card transaction has been declined call:

During Business Hours:
Local: 601-636-7523 or Toll Free: 877-457-3654 

After Business Hours:
Toll Free: 888-526-0404
Collect: 206-352-4954

If you have any questions or suggestions for how we can better serve you, please fill out the form below. We'll be sure to get back to you shortly.