Mutual CU Branch Lobbies are Open. See How Mutual CU is Responding to COVID-19. Click for Details.
At Mutual Credit Union, it is our priority to keep our members, employees and communities healthy and to provide a safe environment for our guests.
We strongly encourage you to use Mutual Credit Union's digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online or by using the Mutual CU Mobile app on the go. From there, you can make payments, view transactions, check balances, find an ATM, deposit checks, and more.
If you have not enrolled in online access, it only takes a few minutes. Enroll Today.
If you aren't feeling well enough to visit a branch in person, we are available to assist you in the drive-thru as well as various other ways outlined below:
- Download the Mutual CU mobile app thru the App Store or Google Play
- Call the Mutual CU Call Center at 877-457-3654 option 0
- Visit mutualcu.org and submit a question online
- Call 877-457-3654 option 1 for SAM audio response telephone banking
- Enroll in Mutual CU text-banking service to check balances, see transaction history, locate ATMs or branches, and more. Call 1-855-237-2156 to enroll using your mobile phone.
- Deposit checks through your Mutual CU banking app
Members Looking for Financial Assistance or Solutions
We also understand that there may be times that our members find themselves with financial difficulties as a result of COVID-19. If you are facing financial hardship and are having a difficult time making your loan payments, Talk to Us. We are here for you and encourage any member who may be impacted or need assistance to reach out and discuss how we can help.
You can reach us by emailing [email protected] or by following this contact us link. Place Attn: to Member Solutions Department and either submit your detailed request or request for someone to call you through the mutualcu.org site or call 877-457-3654 option 0 for the call center.
Effective, Thursday, March 26, 2020 we announced a "Pause" on all loan payments (Excluding Real Estate, HELOC and Single Pay loans) for our members with due dates between March 16th - April 30th. The "Pause" payment program pushed loan payment due dates into May 2020. Complete details can be found in the "Mutual CU Announces "Pause" on Loan Payments Press Release. The Pause Payment Program ended in April with due dates pushed into May. Any loan with payments due from May 2020 and beyond are current dates with amounts reflecting what is currently due on each loan account. If you have questions about your loan, please either email [email protected] or call 877-457-3654 option 0 for the call center and request to speak to a Member Solutions Specialist.
As always, the health, safety and well-being of our members, employees, and communities is our foremost concern. We appreciate the trust that you place in us and thank you for being a member of Mutual Credit Union.
For additional information about COVID-19, please visit the Centers for Disease Control and Prevention at cdc.gov.